BookYourShow

Privacy Policy

Last Updated: December 17, 2024

1. Introduction

BookYourShow ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our ticketing platform.

By using BookYourShow, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Personal Information

When you create an account or make a booking, we collect:

  • Full name
  • Email address
  • Password (encrypted)
  • Payment information (processed securely through Stripe)

2.2 Booking Information

When you purchase tickets, we collect:

  • Event details (movie, venue, date, time)
  • Seat selections
  • Transaction amount
  • Payment status
  • Booking timestamp

2.3 Technical Information

We automatically collect certain information when you visit our platform:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent on pages
  • Referring website addresses

3. How We Use Your Information

We use the information we collect to:

  • Process ticket purchases and send confirmation emails
  • Generate and deliver digital tickets with QR codes
  • Manage your account and booking history
  • Communicate important updates about your bookings
  • Provide customer support
  • Detect and prevent fraudulent transactions
  • Improve our platform and services
  • Comply with legal obligations
  • Send promotional emails (with your consent)

4. Information Sharing and Disclosure

4.1 Event Organizers

We share your name and booking details with event organizers to facilitate entry to events.

4.2 Payment Processors

Payment information is processed through Stripe. We do not store complete credit card details on our servers. Please review Stripe's Privacy Policy for information on how they handle your data.

4.3 Email Service Providers

We use Resend to send ticket confirmations and booking notifications. Your email address is shared with this service for delivery purposes.

4.4 Legal Requirements

We may disclose your information if required by law, court order, or to protect our rights and safety.

4.5 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

5. Data Security

We implement industry-standard security measures to protect your personal information:

  • SSL/TLS encryption for data transmission
  • Password hashing using bcrypt
  • Secure cloud hosting on Vercel and Render
  • MongoDB database with access controls
  • Regular security audits and updates

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. Booking records are maintained for a minimum of 7 years for tax and legal compliance purposes.

You may request deletion of your account by contacting us at avim0002@student.monash.edu

7. Your Rights

Under Australian Privacy Principles (APPs), you have the right to:

  • Access: Request a copy of your personal information
  • Correction: Update inaccurate or incomplete information
  • Deletion: Request deletion of your account and data
  • Opt-out: Unsubscribe from promotional emails
  • Portability: Request your data in a portable format
  • Complaint: Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise these rights, contact us at avim0002@student.monash.edu

8. Cookies and Tracking

We use browser localStorage to store your authentication token and user preferences. This data remains on your device and is not transmitted to other websites.

We may implement analytics cookies in the future to understand user behavior and improve our platform. You will be notified of any such changes.

9. Children's Privacy

Our services are not directed to individuals under 13 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

10. Third-Party Links

Our platform may contain links to third-party websites (e.g., event organizer sites). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

11. International Users

BookYourShow is based in Australia and our servers are located in Australia and the United States. By using our services, you consent to the transfer of your information to these locations.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through a prominent notice on our platform. The "Last Updated" date at the top indicates when the policy was last revised.

13. Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

14. Complaints

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with:

Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au
Phone: 1300 363 992